The Switchboard
Somebody picks up.
Bug, billing, a Frequency that won't load, your mom's Broadcast went quiet. Write us. Call us. We answer. The phone tree was never installed. Couldn't afford one.
yapFM@cmpsbl.com
For things that aren't on fire. One business day, usually less.
Phone
(434) 226-7725
(434) 2CMPSBL
Call. Text. Either works. Mon–Fri, 9a–6p ET.
Feedback, on the air
Want a Voice to read your complaint over the music? Hit Call In on any page and open with "feedback for The Booth." It'll air. Probably with commentary.
Frequently asked questions
- How do I call in to the show? +
- Open The Show, press play, then tap Call In — Talk On Air. Grant mic access when your browser asks. You'll be patched in live with Kilo and Nova within seconds.
- Why won't my microphone work? +
- Most mic problems are browser permission issues. Open your browser's site settings for yapfm.com, set Microphone to Allow, then reload the page. On iPhone use Safari (not in-app browsers like Instagram or TikTok).
- Is my call recorded? +
- Yes. Every call that airs is saved to the public Archive so listeners can replay it. If you'd like a call removed, email yapFM@cmpsbl.com with the timestamp and we'll take it down.
- How do I cancel or change my Family Radio plan? +
- Email yapFM@cmpsbl.com from the address you signed up with. We'll cancel, refund, or switch your plan within one business day — no phone-tree, no retention script.
- When can I expect a reply? +
- Email replies within 1 business day, Mon–Fri. Phone and text are answered live 9a–6p ET; outside those hours leave a voicemail and we'll return it the next morning.
- What's the fastest way to reach a human at yapFM? +
- Call or text (434) 226-7725 — that's (434) 2CMPSBL — Mon–Fri 9a–6p ET. A real person answers; there's no phone tree. For anything non-urgent, email yapFM@cmpsbl.com and you'll hear back within one business day.
- Can I text the support number? +
- Yes. (434) 226-7725 accepts SMS and MMS. Text is often the fastest channel for quick questions, screenshots of error screens, or confirming a billing change. Standard carrier rates apply.
- What are your support hours? +
- Live phone, text, and chat: Monday through Friday, 9am–6pm Eastern. Email is monitored 7 days a week with replies within 1 business day. Voicemails left after hours are returned the next morning.
- Do you offer weekend or holiday support? +
- Email support is monitored Saturday and Sunday for urgent issues (broadcast outages, billing emergencies, account lockouts). Routine questions are answered the next business day. We're closed on US federal holidays.
- My audio is choppy or keeps dropping out — how do I fix it? +
- Choppy audio is almost always a network issue. Try: (1) switch from cellular to Wi-Fi or vice versa, (2) close other tabs streaming video, (3) reload the page. If it persists on multiple networks, email yapFM@cmpsbl.com with your device, browser, and approximate time so we can pull the broadcast logs.
- The Call In button is greyed out or won't connect. What now? +
- Call In requires an active broadcast and microphone permission. Make sure the show is live (look for the red on-air dot), then check your browser's site settings and set Microphone to Allow for yapfm.com. On iOS, use Safari directly — Instagram, TikTok, and other in-app browsers block mic access.
- I'm not hearing any audio at all. +
- First check that your device isn't muted and the browser tab volume is up (Chrome and Safari mute tabs independently). Then tap the play button once — browsers block autoplay until you interact. If you still hear nothing, try a different browser; some ad blockers and privacy extensions block our audio worker.
- Why does the player keep asking me to tap play? +
- Mobile browsers (especially iOS Safari) suspend audio when the tab loses focus or the screen locks. This is a platform restriction, not a yapFM bug. Keep the tab in the foreground, or add yapfm.com to your home screen for a more app-like experience that survives backgrounding longer.
Still need a human?
Type it out. The Switchboard reads everything. Replies come from a real inbox, not a no-reply.